Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last Updated: December 2024
1. Information We Collect
Personal Information
- Name, email address, phone number when you register
- Payment information for course purchases
- Profile information including photo and bio
- Learning preferences and progress data
Automatically Collected Information
- Device information and IP address
- Browser type and version
- Pages visited and time spent on our platform
- Cookies and similar tracking technologies
2. How We Use Your Information
- Provide and improve our educational services
- Process payments and manage your account
- Send you course updates and educational content
- Personalize your learning experience
- Communicate with you about support requests
- Analyze platform usage for improvements
- Comply with legal obligations
3. Information Sharing
We do not sell your personal information. We may share your information in these limited circumstances:
- Service Providers: Third-party services that help us operate our platform
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger or acquisition
- Consent: When you explicitly agree to sharing
4. Data Security
We implement appropriate security measures to protect your information:
- Encryption of data in transit and at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication measures
- Employee training on data protection
- Secure payment processing through certified providers
5. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Portability: Export your data in a readable format
- Opt-out: Unsubscribe from marketing communications
To exercise these rights, contact us at privacy@kalpla.com
6. Cookies and Tracking
We use cookies and similar technologies for:
- Essential platform functionality
- Analytics and performance monitoring
- Personalization of content
- Security and fraud prevention
You can manage cookie preferences in your browser settings or through our cookie preference center.
7. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Course progress and certificates are retained indefinitely unless you request deletion. Marketing data is retained until you opt out.
8. International Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including data protection agreements and adequacy decisions.
9. Updates to This Policy
We may update this privacy policy periodically. We will notify you of significant changes by email or through our platform. Continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this privacy policy, please contact us:
- Email: support@kalpla.com
- Address: Kalpla Education Pvt. Ltd., 123 Tech Park, Bangalore, Karnataka 560100, India
- Phone: +91 7204026767
This privacy policy complies with applicable data protection laws including GDPR, CCPA, and Indian data protection regulations. For specific regulatory questions, please consult with legal counsel.