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Refunds & billing
This goes to our Billing team. Share the details and we'll get it sorted.
Tracked ticket
Every enquiry becomes a ticket with an owner and history.
Fast first reply
Typically within 24 hours on business days.
Email confirmation
You'll get a ticket number to reference in any follow-up.
Quick answers
You can request a refund within 7 days of purchase from Orders, then Request refund. Approved refunds return to your original payment method within 5 to 7 business days.
Prefer email? Write to support@kalpla.com
You'll get a confirmation email with a ticket number you can reference in any follow-up.